Privacy Policy

Last updated July 15, 2025

This Privacy Notice for Lets Carpool Corp (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

Visit our website at https://www.letscarpool.com, or any website of ours that links to this Privacy Notice
Download and use our mobile application (Lets Carpool), or any other application of ours that links to this Privacy Notice
Use our Services to arrange carpools to events, share transportation costs, and connect with like-minded travelers
Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at techsupport@letscarpool.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.

Do we collect any information from third parties? We receive certain information from service providers, partners, and social platforms when you connect accounts or use in-app features. This includes payment processing data from Stripe, profile information from social media providers when you use social login, location and mapping data from Google Maps Platform APIs, and AI processing services from third-party providers. We do not purchase or acquire personal information from data brokers or third-party sources for marketing purposes.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
HOW DO WE HANDLE YOUR SOCIAL LOGINS?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

names
phone numbers
email addresses
mailing addresses
passwords
contact preferences
contact or authentication data
billing addresses
vehicle information
gender
group affiliations

Group Affiliations and Sensitive Traits. We collect information about your group affiliations (such as fan clubs, sports teams, religious organizations, schools, or other communities) to help match you with like-minded riders and enhance your carpooling experience. This information may reveal sensitive characteristics such as religious beliefs, educational background, or other protected classifications. We handle this information with additional care and provide you with controls to:

Make group affiliations private or visible only to group members
Choose which affiliations to display on your profile
Opt out of group-based matching features
Request deletion of specific group affiliation data

You can manage these preferences in your account settings.

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

Geolocation Data: Precise location information used for ride matching, navigation, and safety features. You can control location access through your device settings and limit precise location to “while using app” only.
Account Login Information: Passwords and authentication credentials used solely for account security and access control. We use industry-standard encryption and do not store passwords in plain text.
Driver’s License Information: Used for identity verification and compliance with transportation regulations. You can choose to provide alternative identification methods where permitted by law.
State ID Card Numbers: Used for identity verification and fraud prevention. This information is encrypted and stored securely, and you can request deletion of stored ID information.

You have the right to limit the use and disclosure of your sensitive personal information. You can control these settings in your account preferences or contact us to exercise your rights.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.

Commercial and Transaction Information. We collect and process commercial information related to your use of our Services, including:

Shared transportation expense transactions and payment history
Parking cost splits and shared expenses
Wallet balances and account credits
Refund and cancellation records
Expense tracking information
Subscription and membership fees
Promotional credits and discounts

Wallet and Expense Sharing Details:

Stored Value: Your wallet balance is stored securely and can be used for future shared transportation expenses or refunded upon request
Peer-to-Peer Splits: When splitting transportation costs with other carpool participants, we process and track all shared expenses
Refunds and Disputes: We handle refunds for cancelled carpools and disputed charges according to our refund policy
Fraud Prevention: We implement automated fraud detection systems to protect against unauthorized transactions
Expense Tracking: We track shared transportation expenses for transparency and record-keeping purposes
AML/KYC Screening: We may conduct anti-money laundering and know-your-customer checks for high-value transactions or suspicious activity

This information is used for expense sharing processing, financial record-keeping, customer support, fraud prevention, and compliance with financial regulations.

Transportation-Specific Data. We collect and process transportation-related information to provide our carpooling services:

Carpool Histories: Complete records of your carpools including dates, times, routes, and participants
Pick-up and Drop-off Addresses: Precise locations for carpool coordination and navigation
Route Telemetry: GPS tracking data during active carpools for safety and route optimization
Carpool Matching Scores: Algorithmic scores used to match carpool participants based on preferences, location, and compatibility
Participant Rating Data: User-generated ratings and reviews for carpool participants
Vehicle Registration Information: Vehicle details including make, model, year, color, and license plate for identification and safety
Insurance Verification: Proof of insurance coverage for vehicle owners to ensure compliance with legal requirements
Safety Incident Reports: Documentation of any safety concerns, accidents, or incidents during carpools

This transportation data is used for service provision, safety monitoring, quality improvement, and compliance with transportation regulations.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below.

Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s contacts, calendar, camera, microphone, bluetooth, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings.
Audio and Sensory Information. We may request microphone access for voice messaging features, in-app communication, and customer support calls. We do not record or store audio without your explicit consent. Any audio recordings for customer support purposes are clearly disclosed and require your permission. We do not use voice recognition or biometric processing of audio data.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://docs.letscarpool.com/cookies/.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on your usage, this data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider, and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Cross-Border Data Transfers

Data Hosting Locations: Your personal information is primarily stored and processed in the United States. However, some data may be transferred to and processed in other countries where our service providers operate.

Transfer Mechanisms:

EU/UK Transfers: We rely on the EU-US Data Privacy Framework and UK Extension for transfers from the European Economic Area and United Kingdom to the United States
Standard Contractual Clauses (SCCs): For transfers not covered by adequacy decisions, we use EU-approved SCCs with appropriate safeguards
UK Addendum: For UK data transfers, we implement the UK Addendum to the SCCs as required
Canadian Transfers: We rely on the adequacy decision for transfers from Canada to the United States
Other Jurisdictions: For other jurisdictions, we implement appropriate safeguards including contractual protections and technical measures

Onward Transfer Limits: We ensure that any third-party service providers who receive your data are bound by equivalent data protection obligations and cannot use your data for purposes other than those specified in our agreements.

Your Rights: If you are located in a jurisdiction with specific cross-border transfer requirements, you may have additional rights regarding international data transfers. Contact us for more information about how your data is transferred and protected.

Data Controller Roles and Responsibilities

Our Role as Data Controller: Lets Carpool Corp acts as the primary data controller for personal information collected through our Services. We determine the purposes and means of processing your personal information.

Joint Controller Scenarios: In certain situations, we may act as joint controllers with other organizations:

Employer-Sponsored Programs: When your employer sets up a carpooling program and invites employees, we may share certain data with your employer for program administration
Educational Institutions: When schools or universities organize student carpooling, we may share relevant data with the institution for safety and coordination
Event Organizers: When event organizers create group rides, we may share participant information for event coordination
Religious Organizations: When religious institutions organize community rides, we may share relevant data for community coordination

Data Processor Relationships: We act as a data processor when:

Processing data on behalf of organizations that have their own privacy policies
Providing technical services to other transportation companies
Supporting third-party applications that integrate with our platform

Your Rights in Joint Controller Scenarios:

You can exercise your privacy rights with either controller
Both controllers are responsible for protecting your data
You can request information about which controller is responsible for specific processing activities
You can lodge complaints with either controller’s supervisory authority

Third-Party Integrations: When you use our Services through third-party applications or platforms, both we and the third party may act as controllers for different aspects of your data. Each controller is responsible for their own processing activities.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process the personal information for the following purposes listed below. We may also process your information for other purposes only with your prior explicit consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

Safety and Emergency Services. We process your information to ensure your safety and provide emergency assistance when needed:

Emergency Location Sharing: In emergency situations, we may share your precise location with emergency responders, trusted contacts you’ve designated, or other users in your carpool group to ensure your safety.
Trusted Contacts: You can designate trusted contacts who will receive your location and carpool status in emergency situations. You control who these contacts are and can modify them at any time.
Safety Incident Reporting: We collect and process information about safety incidents, accidents, or concerning behavior to maintain community safety standards and comply with legal requirements.
Real-time Safety Monitoring: During active carpools, we may monitor location data and carpool patterns to detect potential safety issues and provide assistance when needed.
Emergency Communication: We may use your contact information to reach you or your emergency contacts in urgent situations.

You can manage your safety preferences, including trusted contacts and emergency sharing settings, in your account safety settings.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection and prevention
For business transactions provided certain conditions are met
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
For identifying injured, ill, or deceased persons and communicating with next of kin
If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
If the collection is solely for journalistic, artistic, or literary purposes
If the information is publicly available and is specified by the regulations
We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The categories of third parties we may share personal information with are as follows:

Ad Networks
AI Platforms
Cloud Computing Services
Data Analytics Services
Finance & Accounting Tools
Payment Processors
Performance Monitoring Tools
Product Engineering & Design Tools
User Account Registration & Authentication Services
Sales & Marketing Tools

We also may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We use certain Google Maps Platform APIs to retrieve certain information when you make location-specific requests. This includes: current location; and other similar information. A full list of what we use information for can be found in this section and in the previous section titled “HOW DO WE PROCESS YOUR INFORMATION?” Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise. We obtain and store on your device (“cache”) your location for one (1) month. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document. The Google Maps Platform APIs that we use store and access cookies and other information on your devices. If you are a user currently in the European Economic Area (EU countries, Iceland, Liechtenstein, and Norway) or the United Kingdom, please take a look at our Cookie Notice, which can be found at this link: https://docs.letscarpool.com/cookies/.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
Other Users. When you share personal information (for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. If you interact with other users of our Services and register for our Services through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.

User-to-User Information Sharing. We provide features that allow users to connect and share information with each other. Here’s what information is shared and how you can control it:

Information Shared by Default:

Your name and profile photo (as provided by you)
General activity descriptions (e.g., “going to [event]”)
Group affiliations (unless set to private)
Basic vehicle information (make, model, color - no license plate)

Information That Requires Your Permission:

Precise pickup and dropoff locations (approximate locations shown by default)
Contact information (we provide in-app messaging and optional proxy phone numbers)
Vehicle license plate numbers (only shared with confirmed ride partners)
Real-time location during rides (only with active ride partners)

Privacy Controls Available:

Proxy phone numbers for communication
Approximate address masking (showing neighborhood instead of exact address)
Private mode for group affiliations
Temporary profile visibility settings
Ride history privacy controls

You can manage these settings in your account privacy preferences.

5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.

The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third-party websites. Any data collected by third parties is not covered by this Privacy Notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

5.1. LAW ENFORCEMENT REQUESTS

Legal Compliance: We may disclose your personal information to law enforcement or government authorities when required by law or when we believe disclosure is necessary to protect our rights, safety, or the safety of others.

Types of Requests We May Receive:

Subpoenas and Court Orders: Legal documents requiring disclosure of specific information
Search Warrants: Court-authorized requests for information in criminal investigations
Emergency Requests: Urgent requests related to imminent threats to life or safety
Regulatory Inquiries: Requests from transportation or consumer protection agencies

Our Response Process:

Legal Review: All requests are reviewed by our legal team for validity and scope
Minimal Disclosure: We disclose only the information specifically requested and required by law
User Notification: When legally permitted, we notify users about law enforcement requests
Documentation: We maintain records of all law enforcement requests and our responses

Emergency Disclosures: In emergency situations involving imminent threats to life or safety, we may disclose information immediately and seek legal authorization afterward.

Transparency Reporting: We publish annual transparency reports detailing the number and types of law enforcement requests we receive, subject to legal restrictions.

Your Rights: You have the right to be notified of law enforcement requests when legally permitted, and you may challenge such requests through appropriate legal channels.

6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

To the extent these online tracking technologies are deemed to be a “sale”/“sharing” (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section “DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?”

Your Privacy Choices - Do Not Sell or Share My Personal Information

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you have the right to opt out of the “sale” or “sharing” of your personal information for targeted advertising purposes.

How to Opt Out:

Website Opt-Out: Click the “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link in the footer of our website
App Settings: Go to Settings > Privacy > Your Privacy Choices in our mobile app
Email Request: Send an email to techsupport@letscarpool.com with the subject line “Privacy Rights Request”
Global Privacy Control (GPC): We honor the GPC signal. If you have enabled GPC in your browser, we will automatically opt you out of the sale or sharing of your personal information for targeted advertising

What Happens When You Opt Out:

We will stop selling or sharing your personal information for targeted advertising
You will still see advertisements, but they will not be personalized based on your personal information
We will continue to use your information for essential service functions (account management, ride matching, safety features, etc.)
Your opt-out preference will be maintained across all our services

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://docs.letscarpool.com/cookies/.

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

7. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, “AI Products”). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.

Use of AI Technologies

We provide the AI Products through third-party service providers (“AI Service Providers”), including Amazon Web Services (AWS) AI, Anthropic, Google Cloud AI, Groq and Microsoft Azure AI. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for purposes outlined in “WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?” You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.

Our AI Products

Our AI Products are designed for the following functions:

AI automation
AI predictive analytics
AI insights

How We Process Your Data Using AI

All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data’s safety.

Automated Decision-Making and Profiling

AI-Powered Features: We use artificial intelligence and automated systems for various service functions:

Carpool Matching Algorithm: Uses your preferences, location, and compatibility factors to suggest optimal carpool matches
Fraud Detection: Automated systems analyze transaction patterns and user behavior to identify potential fraud
Expense Calculation: AI helps calculate fair cost sharing based on distance, fuel costs, and other transportation expenses
Safety Scoring: Automated assessment of carpool safety based on various factors including user ratings and incident history

Decision Logic and Significance:

Carpool Matching: Based on location proximity, schedule compatibility, user preferences, and safety ratings
Fraud Detection: Analyzes payment patterns, device information, and behavioral indicators
Expense Calculation: Considers distance, fuel costs, tolls, parking, and other actual transportation expenses
Safety Assessment: Evaluates user history, ratings, and reported incidents

Your Rights Regarding Automated Decisions:

You have the right to request human review of any automated decision that significantly affects you
You can contest automated decisions by contacting our support team
You may request an explanation of the logic used in automated decision-making
You can opt out of certain automated features where technically feasible

Human Oversight: All automated decisions are subject to human review and oversight. We regularly audit our AI systems to ensure fairness and accuracy.

De-Identification and Aggregation

Data Anonymization: We may de-identify and aggregate your personal information for various purposes:

Analytics and Research: We analyze anonymized data to improve our services, understand usage patterns, and develop new features
Mobility Demand Planning: Aggregated data helps us optimize routes, predict demand, and improve service efficiency
Safety Analysis: We study anonymized incident data to identify safety trends and implement preventive measures
Performance Monitoring: We use aggregated metrics to monitor service quality and user satisfaction

De-Identification Process:

Personal Identifiers Removed: Names, email addresses, phone numbers, and other direct identifiers are removed
Location Generalization: Precise locations are generalized to broader areas (e.g., neighborhood level)
Time Aggregation: Specific timestamps are aggregated into time periods (e.g., hourly or daily)
Statistical Safeguards: We apply statistical techniques to prevent re-identification

Use of Aggregated Data:

Service Improvement: Understanding user behavior to enhance our platform
Market Research: Analyzing trends in carpooling and transportation preferences
Public Reporting: Sharing anonymized insights about transportation patterns (no individual data)
Academic Research: Supporting transportation and mobility research (with appropriate safeguards)

Your Rights: You can opt out of having your data included in de-identified analytics by contacting us. However, this may limit our ability to provide personalized features.

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

9. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

Category-Specific Retention Periods:

Account and Profile Information: Retained for the duration of your account plus 30 days after account deletion for recovery purposes, then permanently deleted.

Payment and Transaction Data: Retained for 7 years to comply with financial regulations, then securely deleted.

Location Data:

Real-time location: Deleted immediately after carpool completion
Carpool history locations: Retained for 2 years for safety and support purposes
Location cache: Deleted after 30 days

Identity Documents: Retained for the duration of your account plus 1 year for compliance purposes, then permanently deleted.

Safety and Incident Reports: Retained for 5 years for legal and safety purposes, then archived or deleted as required by law.

Communication Data:

In-app messages: Deleted after 2 years
Support communications: Retained for 3 years
Marketing communications: Deleted upon opt-out

Analytics and Usage Data: Anonymized after 2 years, then retained for up to 5 years for service improvement.

Backup and Recovery: Information may be retained in secure backup systems for up to 90 days after deletion for disaster recovery purposes.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

10. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement comprehensive security measures to protect your sensitive personal information, including location data, payment information, and identity documents.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. Our security measures include:

Technical Safeguards:

End-to-end encryption for all data in transit and at rest
Tokenized payment processing (we never store full payment card numbers)
Multi-factor authentication for account access
Role-based access controls limiting employee access to sensitive data
Regular security audits and penetration testing
Secure API endpoints with rate limiting and monitoring

Organizational Safeguards:

Employee background checks and security training
Data access logging and monitoring
Incident response procedures with 24-hour notification timelines
Regular security assessments and compliance audits
Vendor security assessments for third-party service providers

Location and Identity Data Protection:

Precise location data is encrypted and only accessible to authorized personnel
Identity documents are stored with additional encryption layers
Location history is automatically deleted after specified retention periods
Real-time location sharing is limited to active carpool sessions only

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

10.1. DATA BREACH NOTIFICATION

Our Commitment: We are committed to promptly notifying you and relevant authorities in the event of a data breach that affects your personal information.

Breach Detection and Response:

24/7 Monitoring: We continuously monitor our systems for potential security incidents
Incident Response Team: Dedicated team responds to security incidents within 24 hours
Forensic Analysis: We conduct thorough investigations to determine the scope and impact of breaches
Remediation: We take immediate steps to contain and remediate security incidents

Notification Timeline:

Immediate Response: We begin investigation within 24 hours of breach detection
Regulatory Notification: We notify relevant authorities within 72 hours where required by law
User Notification: We notify affected users within 30 days of breach confirmation
Ongoing Updates: We provide updates as new information becomes available

Jurisdictional Triggers:

EU/UK: Notification within 72 hours to supervisory authority, users notified without undue delay
California: Notification within 30 days to affected residents
Other US States: Varying notification requirements (typically 30-60 days)
Canada: Notification to Privacy Commissioner and affected individuals
Australia: Notification to OAIC and affected individuals

Notification Content:

Description of the breach and affected data types
Steps we’re taking to address the breach
Recommendations for affected users
Contact information for questions and support
Information about available remedies and protections

Your Rights After a Breach:

Free credit monitoring and identity theft protection
Assistance with fraud prevention measures
Support for reporting identity theft
Information about legal remedies available to you

11. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.

We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.

Age Requirements and Parental Consent:

Primary Account Holders: Must be at least 18 years old to create an account
Child Passengers: Parents or guardians may book carpools for children under 18, but the parent/guardian must be the account holder
Teen Riders (16-17): May use the service with written parental consent and supervision
Children Under 16: Must be accompanied by an adult (18+) during carpools

Data Collection for Minors: When a parent or guardian books a carpool for a minor child, we may collect:

Child’s name and age for safety and identification purposes
Emergency contact information for the child
Any special needs or requirements for the child’s safety

This information is used solely for safety purposes and is not used for marketing or other commercial purposes. Parents can request deletion of their child’s information at any time.

Parental Controls:

Parents can view and manage all carpool bookings for their children
Parents receive notifications about their children’s carpool status
Parents can set restrictions on who their children can carpool with
Parents can access and delete their children’s data

If we learn that personal information from users less than 18 years of age or the equivalent age as specified by law in your jurisdiction has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18 or the equivalent age as specified by law in your jurisdiction, please contact us at techsupport@letscarpool.com.

12. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below or updating your preferences.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services. For further information, please see our Cookie Notice: https://docs.letscarpool.com/cookies/.

If you have questions or comments about your privacy rights, you may email us at techsupport@letscarpool.com.

13. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

14. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section “WHAT INFORMATION DO WE COLLECT?”

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name	YES
B. Personal information as defined in the California Customer Records statute	Name, contact information, education, employment, employment history, and financial information	YES
C. Protected classification characteristics under state or federal law	Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data	YES
D. Commercial information	Transaction information, purchase history, financial details, and payment information	YES
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	YES
G. Geolocation data	Device location	YES
H. Audio, electronic, sensory, or similar information	Images, audio, video, or call recordings created in connection with our business activities	YES
I. Professional or employment-related information	Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us	NO
J. Education Information	Student records and directory information	NO
K. Inferences drawn from collected personal information	YES
L. Sensitive personal Information	Account login information, drivers’ licenses, precise geolocation and state id card numbers	YES

We only collect sensitive personal information, as defined by applicable privacy laws or the purposes allowed by law or with your consent. Sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You may have the right to limit the use or disclosure of your sensitive personal information. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.

We will use and retain the collected personal information as needed to provide the Services or for:

Category A - As long as the user has an account with us plus 30 days
Category B - As long as the user has an account with us plus 30 days
Category C - As long as the user has an account with us plus 30 days
Category D - 7 years for financial compliance
Category F - 2 years, then anonymized for up to 5 years
Category G - 2 years for carpool history, 30 days for location cache
Category H - 2 years for in-app communications, 3 years for support calls
Category K - 2 years, then anonymized for up to 5 years
Category L - As long as the user has an account with us plus 1 year for compliance

Sources of Personal Information

Learn more about the sources of personal information we collect in “WHAT INFORMATION DO WE COLLECT?”

Learn more about how we use your personal information in the section, “HOW DO WE PROCESS YOUR INFORMATION?”

We collect and share your personal information through:

Targeting cookies/Marketing cookies
Beacons/Pixels/Tags

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:

The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

Depending upon the state where you live, you may also have the following rights:

Right to obtain access to the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)
Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)
Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)
Right to limit review, understand, and question, and correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Minnesota)
Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)

How to Exercise Your Rights

To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at techsupport@letscarpool.com, or by referring to the contact details at the bottom of this document.

We will honor your opt-out preferences if you enact the Global Privacy Control (GPC) opt-out signal on your browser.

Global Privacy Control (GPC) Signal Processing:

We automatically detect and honor GPC signals at all data collection points:

Website Collection: When you visit our website with GPC enabled, we automatically opt you out of targeted advertising and data sharing
Mobile App Collection: Our mobile app checks for GPC signals and respects your opt-out preferences
Third-Party Integrations: We instruct our third-party service providers to honor GPC signals when processing your data
Real-Time Processing: GPC signals are processed in real-time, so your opt-out takes effect immediately

GPC Signal Verification:

We verify GPC signals through industry-standard methods
Your opt-out preference is stored securely and applied across all our services
You can change your GPC settings at any time through your browser or device settings

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

Data Subject Request Workflow:

Response Timelines:

General Requests: We aim to respond to all requests within 30 days
EU/UK Requests: We respond within 30 days as required by GDPR/UK GDPR
California Requests: We respond within 45 days as required by CCPA
Complex Requests: We may extend the timeline by an additional 45 days with notification

Verification Steps:

Account Verification: For existing users, we verify through your account credentials
Document Verification: For non-account holders, we may request government-issued ID
Additional Verification: For sensitive requests, we may require additional proof of identity
Authorized Agent Verification: Agents must provide written authorization and proof of identity

Request Processing:

Acknowledgment: We acknowledge receipt of your request within 10 business days
Status Updates: We provide regular updates on request processing
Completion Notification: We notify you when your request is complete
Appeal Information: We provide information about your right to appeal if applicable

Jurisdiction-Specific Requirements:

EU/UK: Right to lodge complaint with supervisory authority
California: Right to appeal within 60 days of denial
Other US States: Varying appeal windows and procedures
Canada: Right to file complaint with Privacy Commissioner

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at techsupport@letscarpool.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California “Shine The Light” Law

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?“

15. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: You may have additional rights based on the country you reside in.

Australia and New Zealand

We collect and process your personal information under the obligations and conditions set by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020 (Privacy Act).

This Privacy Notice satisfies the notice requirements defined in both Privacy Acts, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services, in particular:

offer you the products or services that you want
respond to or help with your requests
manage your account with us
confirm your identity and protect your account

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?”

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand’s Privacy Principles to the Office of New Zealand Privacy Commissioner.

Republic of South Africa

If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the office of the regulator, the details of which are:

The Information Regulator (South Africa)
General enquiries: enquiries@inforegulator.org.za
Complaints (complete POPIA/PAIA form 5): PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za

16. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Last updated” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

17. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at techsupport@letscarpool.com, or contact us by post at:

Lets Carpool Corp
Data Protection Officer
1007 N Orange St., 4th Floor Suite #3978
Wilmington, DE 19801
United States

Regional Representatives and Local Support:

European Union (EU):

EU Representative: [To be designated as required by GDPR Article 27]
Languages: English, French, German, Spanish, Italian
Contact: eu-privacy@letscarpool.com

United Kingdom (UK):

UK Representative: [To be designated as required by UK GDPR]
Languages: English
Contact: uk-privacy@letscarpool.com

Canada:

Languages: English, French
Contact: ca-privacy@letscarpool.com

Australia and New Zealand:

Languages: English
Contact: anz-privacy@letscarpool.com

South Africa:

Languages: English, Afrikaans
Contact: za-privacy@letscarpool.com

General Inquiries:

Email: techsupport@letscarpool.com
Phone: +1 (555) 123-4567 (English only)
Hours: Monday-Friday, 9:00 AM - 6:00 PM EST

Emergency Contact: For urgent privacy or security concerns, contact security@letscarpool.com

18. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.