Frequently Asked Questions
Frequently Asked Questions
Section titled “Frequently Asked Questions”General Questions
Section titled “General Questions”What is Let’s Carpool?
Section titled “What is Let’s Carpool?”Let’s Carpool is a platform that connects drivers with passengers who are traveling to the same destination, making carpooling easy, efficient, and environmentally friendly.
How does Let’s Carpool work?
Section titled “How does Let’s Carpool work?”- Sign up and create your profile
- Search for rides or offer to drive
- Connect with other users
- Share the ride and split costs
Safety & Security
Section titled “Safety & Security”How do you ensure user safety?
Section titled “How do you ensure user safety?”- IMPORTANT: Users are solely responsible for verifying the identity, safety, and trustworthiness of anyone they choose to ride with
- CRITICAL DISCLAIMER: Let’s Carpool does NOT verify, investigate, or conduct background checks on users
- We provide a rating system for both drivers and passengers based on user feedback
- All rides are tracked in real-time for operational purposes
- Emergency support is available 24/7
- Users must only connect with people they personally know and trust (Self-Verified Connections)
Is my payment information secure?
Section titled “Is my payment information secure?”Yes, we use industry-standard encryption and secure payment processing to protect your financial information.
Do you verify users or conduct background checks?
Section titled “Do you verify users or conduct background checks?”NO. Let’s Carpool does NOT verify, investigate, or conduct background checks on any users. We do NOT verify the accuracy of user-provided information including driver’s licenses, vehicle registration, or insurance coverage. Users are solely responsible for verifying the identity, safety, and trustworthiness of anyone they choose to connect with or ride with.
What are Self-Verified Connections?
Section titled “What are Self-Verified Connections?”Self-Verified Connections means that YOU, the user, have personally confirmed that you know and trust the other person enough to ride in the same vehicle with them. The platform does NOT verify these connections - this is entirely your responsibility. You should only connect with people you personally know or who have been introduced to you through trusted channels that you have independently verified.
Costs & Payments
Section titled “Costs & Payments”How are ride costs calculated?
Section titled “How are ride costs calculated?”Costs are calculated based on:
- Distance traveled
- Current fuel prices
- Number of passengers
- Any additional services requested
How do I pay for rides?
Section titled “How do I pay for rides?”Payments are processed through our secure platform using:
- Credit/Debit cards
- Digital wallets
- Bank transfers
Technical Support
Section titled “Technical Support”What if I have technical issues?
Section titled “What if I have technical issues?”Contact our support team through:
- In-app support chat
- Email: support@letscarpool.com
- Phone: [Your Support Number]
How do I report a problem?
Section titled “How do I report a problem?”You can report issues through:
- The “Report Issue” button in the app
- Our support email
- The contact form on our website